Customer Success Manager (m/f/d)

We are looking for a Customer Success Manager to join our growing team.

This role can also be performed remotely. You do not necessarily have to be based in Frankfurt.

In this role you will work closely with our customers and act as a competent and trustworthy customer consultant. The goal is to ensure the successful deployment and sustainable development of the Marini Integration Platform at the customer’s site.


  • Build and maintain strategic relationships with enterprise customers to promote up-selling and cross-selling within the organisation.
  • Develop and implement programmes to increase licence usage within the active group and promote cross-selling opportunities in other groups.
  • You will act as the primary escalation point for customer issues and ensure a quick and sustainable resolution.
  • Communicate technical product know-how and business value of our products to customers.


  • University degree in the field of business administration or a related subject
  • At least 5 years of experience in consulting, customer success
  • management and technical account management
  • Previous experience as a CSM in the area of SaaS/iPaaS would be an advantage
  • Understanding of business processes in the area of marketing and sales
  • Excellent interpersonal and communication skills
  • Strong problem solving and analytical thinking skills
  • Passion for technology and understanding of related business opportunities

Your benefits

  • Growing Market and Company: Be part of a dynamic market and a growing company that constantly explores new avenues.
  • Investment in Your Future: We actively invest in your professional development and career – your ambitions matter to us.
  • Clearly Defined Goals: Work with clearly structured goals and tasks. Agile and Innovative Work Environment: Experience a flat hierarchy, agile processes, and a culture that fosters innovation.
  • Top-notch Equipment: We provide you with excellent hardware and software – both in the office and for your home office.
  • Equality, Fairness, Transparency: Equality, fairness, and transparency are important to us. Your opinion and perspective matter.
  • Stability and Security: Enjoy the reliability and security of a stable job in an established company.

You want to apply now?
Send us your complete application or your questions directly and uncomplicated to

Who we are and what we do

Connect. Grow. Celebrate Success.

At Marini Systems, we firmly believe that data integration and comprehensive data management are at the core of digital transformation and a driver of innovation. They are the key to sustainable growth and bolstering competitiveness in an ever-changing world.

As an established and grounded software company, we offer a powerful, reliable solution with our Enterprise Integration Platform, specifically tailored to the needs of professional businesses.

Our platform helps companies worldwide, including renowned clients such as Henkel, Dun & Bradstreet, ZDF, and Penguin Random House, unleash the full potential of their data and systems. We enable them to work more productively and achieve significant business results by transforming complexity into opportunities.

Key Metrics of Marini Systems at a Glance

  • Broad Customer Base: Over 300 customers, including leading mid-sized companies and international corporations.
  • Extensive User Base: Our Enterprise Data Integration Platform is used by approximately 4,000 users.
  • Diverse Integrations: Realized over 600 integrations, especially with key systems like SAP, Salesforce, Microsoft, and HubSpot.
  • Massive Data Processing: Synchronization of millions of customer data, ensuring efficient and secure data flows.
  • Global Presence: Operating internationally with a focus on the EU, USA, and Asia.

Become part of your team.