Customer Success Manager (m/f/d)

We are looking for a Customer Success Manager to join our growing team.

This role can also be performed remotely. You do not necessarily have to be based in Frankfurt.

In this role you will work closely with our customers and act as a competent and trustworthy customer consultant. The goal is to ensure the successful deployment and sustainable development of the Marini Integration Platform at the customer’s site.


  • Build and maintain strategic relationships with enterprise customers to promote up-selling and cross-selling within the organisation.
  • Develop and implement programmes to increase licence usage within the active group and promote cross-selling opportunities in other groups.
  • You will act as the primary escalation point for customer issues and ensure a quick and sustainable resolution.
  • Communicate technical product know-how and business value of our products to customers.


  • University degree in the field of business administration or a related subject
  • At least 5 years of experience in consulting, customer success
  • management and technical account management
  • Previous experience as a CSM in the area of SaaS/iPaaS would be an advantage
  • Understanding of business processes in the area of marketing and sales
  • Excellent interpersonal and communication skills
  • Strong problem solving and analytical thinking skills
  • Passion for technology and understanding of related business opportunities

Your benefits

  • Growing market and growing company
  • More than average salary and additional bonus
  • Active investment in your personal development and career
  • Clearly structured objectives and tasks through OKR
  • Flat organizational structure, agile processes and innovative culture
  • Excellent hardware and software equipment in the office and home office
  • Gender equality, fariness and transparency

You want to apply now?
Send us your complete application or your questions directly and uncomplicated to

Who we are and what we do

Simply connect. Grow sustainably. Celebrating success together.

Data integration and integrated data management are at the heart of digital transformation and are the key success factor for sustainable growth and competitiveness in a continuously changing environment.

As a high-tech company, Marini Systems operates and develops a powerful and high-performance Enterprise Integration PlatformEnterprise Data Platform that meets all the requirements of professional companies.

Marini Systems helps companies worldwide across all industries, including Henkel, Dun & Bradstreet, ZDF and Penguin Random House, to realize the full potential of their data and systems to be more productive and achieve significant business results.

Key Facts

  • Approx. 300 customers (mostly midsize companies and international corporations)
  • About 4,000 users (Enterprise Data Integration Platform)
  • Around 600 integrations (esp. SAP, Salesforce, Microsoft, HubSpot)
  • Several million customer data synchronized
  • Internationally active (EU, USA, Asia)
  • ARR Growth 40%

Become part of your team.