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How to deal with a new MFA device
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Profit from expert tips
Switching to a new device can be exciting but also a bit challenging, especially when it comes to transferring your Multi-Factor Authentication (MFA) settings. Here’s a simple guide to help you through this process:
1. Preparation
Save Backup Codes:
Before doing anything, make sure to store all relevant backup codes securely. These codes are your key to access in case your device is damaged.
Check Your Authenticator App:
If you still have access to your old device, check if your authenticator app offers a feature to transfer accounts to a new device. Many common apps do offer this feature now. Look online for specific instructions.
2. Setting Up Your New Device
Install the MFA App:
Download the authenticator app from the respective app store on your new device.
Transfer Accounts:
If your app supports account transfer and you still have your old device, follow the app’s instructions to transfer your accounts to the new device.
3. Access Without the Old Device
If you no longer have access to your old device, use the stored backup codes to regain access to your account. Here’s how:
Login with a Backup Code:
Use one of these codes to log into your account.
Add New Device:
Once logged in, go to your account’s security settings and add your new device. You will need the MFA app on your new device for this. The old device can be deleted.
4. Help and Support
If you encounter difficulties during this process, don’t hesitate to consult the help articles on the MARINI Integration Platform:
These resources offer detailed step-by-step guides and can clarify specific questions.
With these steps, your new device should be set up and ready to use.
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Topics: Tutorials
Customer Intelligence: Strategies and Use Cases for Leveraging Customer Data
Edited by Prof. Dr. Emanuel Bayer and Manuel Marini · Springer, 2026
The anthology shows how customer data becomes measurable value — with 22 contributions from academia and practice, structured along the five stages of the Customer Intelligence Evolution Framework (CIEF).
- Framework: Targets & Commitment, Data Integration, Data Quality, Insights, Use Cases
- Topics: Golden Record, Customer Data Platform, data enrichment, AI-driven personalization, compliance
- Practice: Field reports from companies including Commerzbank, Deutsche Bank, ADAC, Dun & Bradstreet and IKB
